Call center workers in the Philippines, where an estimated 86% of white-collar workers already use AI, say generative AI tools have made work more demanding news restofworld.org

Michael Beltran / Rest of World: Call center workers in the Philippines, where an estimated 86% of white-collar workers already use AI, say generative AI tools have made work more demanding  —  BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance.  —  • MANILA, PHILIPPINES